<p>From Tim's comment:</p>

<p><strong>If it's a duplicate</strong>, then mark it as a duplicate. That is far more helpful than closing as off-topic. </p>

<p><strong>If it's not a duplicate</strong> and the non-software part can be answered, then you can answer it, mentioning briefly that you will focus on the non-software part because we're not a software help list.</p>
